Deposit not showing: what to do
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⚡ Швидка відповідь
Common reasons a deposit is delayed and what to do about it.
Payments · By Denis Satoshi
Common reasons a deposit is delayed and what to do about it.
If a deposit is not showing, the usual cause is network confirmations: the transaction has not reached the required number of blocks yet. Check the status by transaction hash in a blockchain explorer. Less often, funds were sent on the wrong network or to an outdated address — the most dangerous cases, so always verify network and address before sending. If the transaction is confirmed but not credited, contact support with the hash.
Покроково
- Wallet. Log in and open Wallet → Deposit.
- Coin. Choose your cryptocurrency and network.
- Address. Copy the deposit address or QR.
- Send. Send crypto from your exchange/wallet — it credits after confirmations.
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Common reasons a deposit is delayed and what to do about it.
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